We exist to promote and protect the Childcare Voucher Scheme
ABOUT US
As the industry body for Childcare Voucher Providers our five goals are to:
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Establish and develop best practice principles for the childcare voucher sector covering areas such as security of voucher funds, integrity of data management, handling complaints and service levels.
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Hear and evaluate unresolved complaints made against members by employers/employees and carers.
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Positively promote childcare vouchers with all stakeholders including employers, employees and carers and inform buyers of their rightful expectations with regard to service provision.
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Act as a coherent industry group; to represent members; to inform and influence government policy.
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Act as a collective body to engage with HMRC and other regulatory bodies to ensure clear guidance on issues that affect the childcare vouchers industry.
The CVPA Board meets on an annual basis with the objectives of monitoring and managing progress against each goal.
Childcare Voucher Providers are individually responsible for the administration of Childcare Voucher Schemes on behalf of employers, employees and those who provide childcare.
CVPA members process the majority of transactions in the Childcare Voucher sector.
Our current members are:
Avantus – Fair Care
Computershare Voucher Services
Reward Gateway Edenred
Employers for Childcare Vouchers
Hawk Incentives – Care 4
Pluxee Benefits and Rewards
The Articles of Association of the CVPA are available here.
Our members
Code of Practice
Our code of practice sets out the benchmark for how our members operate Childcare Voucher Schemes.
Every member must meet the full requirements of the code and satisfy the CVPA of their compliance on an annual basis.
Any parent, carer or employer can consult the code of practice by downloading the document from this link.
The CVPA has a two-stage process for dealing with complaints that employers, employees and childcarers may have against member providers.
In the first instance, the complaint should be taken up with the individual childcare voucher provider who will respond to the issue.
If the complainant is not satisfied with the response from the individual provider they then have the option of taking the issue to a CVPA Complaints Panel.
This panel will consist of representatives from the members of the CVPA, excluding that provider with whom the complaint has been brought against. The CVPA Complaints Panel will pass judgement regarding whether the original decision taken by the individual member was correct.
Every member agrees to be bound by the process which is outlined in detail in the CVPA Code of Practice.
Complaints
You can contact the CVPA via email, phone or post through the details below.