Governance

The CVPA Board meet on a quarterly basis and the objectives of each meeting include:

• The model for members of best practice for the industry, covering:
  1. the security of funds of stakeholders
  2. the application of data protection
  3. the principles and appropriate standards of service levels
• The definition, operation and enforcement of the complaints procedure for members of the public using the services provided by members
• The resources to buyers of childcare vouchers regarding the best practice and standards members of the public which should be expected of it's members
• Strategy to communicate a single voice for the industry to stakeholders and government