About Us

Key principles:

  1. To establish & develop best practice principles for the childcare voucher sector covering areas such as security of voucher funds, integrity of data management, handling complaints and service levels
  2. To hear and evaluate unresolved complaints made against members by employers/employees and carers
  3. (i) To positively promote childcare vouchers with all stakeholders including employers, employees and carers and; (ii) To inform buyers of their rightful expectations with regard to service provision
  4. To act as a coherent industry group; to represent members; to inform and influence government policy
  5. To act as a collective body to engage with HMRC & other regulatory bodies to ensure clear guidance on issues that affect the childcare vouchers industry

Code of Practice

 

The Code of Practice has been devised by the members of CVPA to highlight best practice and establish clear expectations for each of the stakeholder groups:

  • Parents / Participants
  • Carers
  • Employers
  • Voucher Providers

 

You can download the Code of Practice.